Customers are reporting that they are receiving their all-new Nintendo Switch 2 consoles with receipts stapled to the front of boxes, damaging the screens.
As spotted by IGN, dozens of customers have taken to social media to show how the stapling process has irrevocably damaged their system. The majority of complaints appear to stem from U.S. consumers who purchased their consoles from GameStop.
While many players are frustrated with the retailer, others are also questioning why Nintendo’s packaging materials do not provide better protection for the contents, as there’s very little padding around the screen to protect it during transit.
“We are investigating the matter and will make customers whole,” a GameStop spokesperson later confirmed to IGN, although a lack of supply likely means those consumers will have to wait several weeks, if not months, for a replacement.
Earlier this week, we reported that major retailers in the US have started contacting customers to inform them their Nintendo Switch 2 pre-orders have been canceled just days ahead of the console’s formal release.